Indoor Water Fountain FAQ's

Q. Is any water ok to use in the fountain?

A. We will not warrantee a pump that is used in hard tap water. If the water where you live is hard, you must use distilled water or RO water. This will keep the build up of minerals out of the pump for longer pump life.

Q. When I turn on my fountain the water is running violently. What should I do?

A. On the new Fountains it may be necessary to train the flow of water. Take a damp cloth. From under the spigot gently do a ½ circle working your way down the tube. This will train the water to flow smoothly.

With fingers spread open the center of the flower ring. Carefully put the flower ring over the spigot onto pail.

Q. What do I do if there is a film on the tube.

A. Get a large pipe cleaner at a craft store. Wet it and the tube. Work the pipe cleaner in the tube to clean it.

Q. Will I have to change the pump?

A. These pumps are submersible for aquariums that run 24/7. They should work for a very long time. If they do have to be removed they can be taken out from under the tube and replaced. We will replace the pumps up to 90 days after that you can purchase replacement pumps for a reasonable price.

Q. How often do I need to change the water?

A. You should change the water once a month. If you run the fountain 24/7 just add water every few days or weekly depending on the size of your fountain and your climate. If you are going to have the fountain off drain the water.